Refund & Cancellation Policy

You can cancel your Shipio subscription at any time from your account settings. Your plan stays active until the end of the current billing period, and you will not be charged again after cancellation.

To confirm: Whether unused time on an annual plan is refunded pro-rata, or the plan simply runs to the end of the term.

• Subscription fees already charged for a completed billing period are generally non-refundable.
• If you were charged in error or experienced a confirmed service failure, contact us and we will review the case.

To confirm: The length of any introductory money-back window for new subscriptions (for example 7 or 14 days).

Because products are personalized and produced on demand, an order can only be cancelled before production starts. Once personalization has begun, the product cost, shipping cost and Shipio fulfillment fee for that order are payable.

To confirm: The exact cut-off window between order creation and production start.

• If an item arrives damaged or defective, contact support with photos and the order reference.
• If an order is confirmed lost in transit, we will reproduce and reship it or issue a credit.

To confirm: The claim window after delivery (or after the expected delivery date) for damage and loss reports.

Email geral@myshipio.com with your account email, the order reference and a short description. We aim to respond within two business days.

Nothing in this policy limits the consumer rights you may have under applicable law, including EU and Portuguese consumer protection rules where they apply to you.